F.A.Q

Frequently Asked Questions

We understand you may have questions when selecting an HVAC partner. Below are answers to our most commonly asked questions, whether for your home, business, or industrial facility.

General & Technical Questions

We provide comprehensive solutions for all needs: residential split and multi-split systems, ducted central air conditioning (VRF and Chilled Water systems), industrial ventilation, kitchen extraction, and specialized climate control for data centers, medical facilities, and clean rooms.

We provide comprehensive solutions for all needs: residential split and multi-split systems, ducted central air conditioning (VRF and Chilled Water systems), industrial ventilation, kitchen extraction, and specialized climate control for data centers, medical facilities, and clean rooms.

Yes. Infinity Air is fully licensed to operate in Egypt. We carry comprehensive liability and worker's insurance for all projects, ensuring total protection and peace of mind for our clients.

We never guess. Our engineers perform a detailed load calculation based on your space’s square footage, insulation, window placement, occupancy, and equipment heat load. This ensures we recommend a system with the precise capacity for optimal efficiency, performance, and cost-effectiveness.

Absolutely. We are experts in integrating our HVAC systems with leading automation platforms (like Control4, Crestron, and BMS) for centralized control, scheduling, and energy management.

Process & Project Managemnet

Our proven process includes:
  • Initial consultation & Site visit.
  • Detailed Proposal & Design.
  • Generate a quote.
  • Schedule & Planning Coordination.
  • Contract signing.
  • Professional Installation by our certified team.
  • Final Testing, Handover, and After-Sales Activation.

Timelines vary by project scope. A residential villa system may take 3-7 days, while a commercial VRF project can take 2-6 weeks. We provide a clear project timeline upfront and are committed to minimizing disruption.

For standard residential replacements, often not. For new construction or major commercial systems, permits are usually required. Our team manages the entire permitting process, handling all paperwork and municipal coordination on your behalf.

Services & Support

We provide a comprehensive written warranty that includes both equipment (as per the manufacturer's terms) and workmanship (typically 1-2 years on installation). Specific terms are clearly outlined in your contract.

Our 'Infinity Support' package includes scheduled maintenance visits, priority technical support via a dedicated hotline, emergency repair services, and guaranteed availability of original spare parts.

Yes. We offer tailored annual maintenance contracts for both residential and commercial clients. These proactive plans ensure peak system efficiency, lower energy bills, prevent costly breakdowns, and extend the lifespan of your equipment.

We offer 24/7 emergency support for our contract clients and all clients under warranty. Contact our emergency hotline, and our on-call technical team will respond immediately.

Commercial Specific

Yes. This is a core specialty. We engineer centralized and zoned systems for large-scale residential compounds, office towers, and mixed-use developments, ensuring efficient and independent climate control for all units.

Yes. For all commercial projects, we provide a complete handover package including detailed as-built drawings, equipment submittals, operation & maintenance (O&M) manuals, and training for your facility management team.

We plan meticulously, often staging work during off-hours or in phases. Our teams are trained in professional worksite conduct to ensure a clean, safe, and efficient process with minimal impact on your operations.

Pricing & Billing

Yes, we provide free, detailed site assessments and written quotations. Our pricing is transparent and typically structured as a fixed-price turnkey contract, covering design, equipment, labor, and commissioning, so there are no surprise costs.

We offer flexible terms to suit project scales. For residential projects, a deposit is typically required to secure equipment, with progress payments. For commercial projects, we structure payments aligned with key project milestones.

Yes. We are an authorized distributor and partner for leading global brands like Luftwerk. We use only 100% original, certified equipment with full manufacturer warranties to guarantee performance and longevity.